Privacy Policy

GoNex Technologies, Inc. ("GoNex," "we," "us," or "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the GoNex platform, including our website at gonex.com and our mobile applications.

Please read this Privacy Policy carefully. By using the GoNex platform, you agree to the collection and use of information as described in this policy.

Information You Provide

We collect information you provide when you create an account, book a ride, apply to drive, or contact us. This may include:

• Full name and contact information (email, phone number)
• Payment information (processed securely via third-party payment processors)
• Profile photo (for driver accounts)
• Government-issued ID and driving records (for driver verification)
• Communications with GoNex support

Information Collected Automatically

When you use the GoNex platform, we automatically collect:

• Location data (GPS coordinates during active trips)
• Device information (device type, operating system, app version)
• Usage data (trip history, app interactions, search queries)
• IP address and network information

Information from Third Parties

We may receive information about you from third parties, including background check providers, payment processors, and analytics services.

We use the information we collect to:

• Provide, maintain, and improve the GoNex platform
• Match riders with available drivers
• Process payments and prevent fraud
• Communicate with you about your account and trips
• Verify driver identity and eligibility
• Comply with legal obligations
• Ensure the safety and security of all platform users
• Analyze usage patterns to improve platform performance

With Drivers and Riders

To facilitate your ride, we share relevant information between matched riders and drivers — including name, profile photo, vehicle details, and real-time location during active trips.

With Service Providers

We share information with third-party vendors who assist in operating the GoNex platform, including payment processors, background check providers, cloud infrastructure providers, and analytics services. These providers are contractually required to protect your information.

For Legal Compliance

We may disclose your information if required by law, court order, or government authority, or to protect the rights, safety, and property of GoNex, our users, or the public.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or use of your personal information.

We do not sell your personal information to third parties.

We retain your information for as long as your account is active or as necessary to provide our services. We may retain certain information after account closure as required by law or for legitimate business purposes such as fraud prevention, dispute resolution, and enforcement of our agreements.

Depending on your state of residence, you may have rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to correct inaccurate information
• The right to request deletion of your information
• The right to opt out of certain uses of your data
• The right to data portability where applicable

To exercise your rights, contact us at privacy@gonex.tech. We will respond to verified requests within the timeframe required by applicable law.

GoNex requires access to your device's location to provide core platform functionality, including ride matching, navigation, and trip tracking. You may disable location access in your device settings, but this will prevent you from using key features of the platform.

Driver location is tracked during active trips to provide real-time navigation, accurate fare calculation, and to allow riders to track their ride. Location data outside of active trips is not collected from rider accounts.

Our website uses cookies and similar tracking technologies to improve your experience, analyze site traffic, and support platform security. You may control cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our website.

The GoNex platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information, we will delete it promptly. Parents or guardians who believe a minor has provided personal information to us may contact privacy@gonex.tech.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and, where appropriate, by in-app notification or email. The "Last updated" date at the top of this policy reflects the most recent revision. Your continued use of the GoNex platform after changes become effective constitutes acceptance of the updated policy.

For questions, concerns, or requests regarding this Privacy Policy, please contact us:

GoNex Technologies, Inc.
999 E Touhy Ave, Suite 250 A, Des Plaines, IL 60018
Toll Free: 877-457-7779
Privacy team: privacy@gonex.tech
General support: contact@gonex.tech