GoNex Incident Reporting & Safety Response Policy

1. Commitment to Safety

GoNex is committed to supporting a safer and more trustworthy platform environment for users and independent providers participating on the Platform.

GoNex may use reporting systems, safety review procedures, communication systems, fraud prevention tools, and operational review processes to help maintain platform integrity and community safety.

2. Emergency Situations

In emergencies, users and providers should immediately contact local emergency services or law enforcement authorities.

GoNex is not an emergency response provider and cannot guarantee immediate intervention during active emergencies.

Examples of emergencies may include:

• Violence or threats
• Medical emergencies
• Criminal activity
• Unsafe driving behavior
• Dangerous operational conditions
• Immediate safety threats

3. Types of Incidents That May Be Reported

Users and providers may report incidents including:

• Harassment or discrimination
• Unsafe conduct
• Violence or threats
• Fraud or suspicious activity
• Payment-related disputes
• Provider misconduct
• User misconduct
• Property damage
• Operational complaints
• Community guideline violations
• Identity misuse or fake accounts

4. How to Report an Incident

Safety concerns or incidents may be reported through official GoNex support channels.

Safety Team: safety@gonex.tech
General Support: support@gonex.tech

Users should provide as much relevant information as reasonably possible, including:

• Date and time of the incident
• Names or account details involved
• Description of the incident
• Location information where applicable
• Screenshots or supporting evidence if available

5. Internal Review Process

GoNex may review incident reports internally using available records, communication systems, account activity, payment records, platform data, operational logs, verification systems, and other available information.

Reviews may involve:

• Safety teams
• Compliance teams
• Fraud prevention teams
• Operational review teams
• Authorized third-party service providers

Review timelines may vary depending on the severity and complexity of the incident.

6. Temporary Safety Actions

During active reviews or investigations, GoNex may temporarily restrict or suspend accounts, payments, platform features, or provider access where reasonably necessary for:

• Safety protection
• Fraud prevention
• Operational integrity
• Evidence preservation
• Compliance review

Temporary restrictions do not necessarily indicate final enforcement action.

7. Safety Enforcement Measures

Depending on review findings, GoNex may take enforcement actions including:

• Warnings
• Account restrictions
• Temporary suspension
• Permanent account removal
• Provider deactivation
• Payment review or holds
• Referral to legal authorities where required

Enforcement decisions may depend on safety risks, evidence, operational concerns, repeated violations, fraud indicators, and applicable laws.

8. Fraud & False Reporting

Fraudulent reports, intentionally false claims, fabricated evidence, or misuse of reporting systems may result in account review, suspension, or removal.

GoNex may investigate suspicious reporting activity for platform integrity and fraud prevention purposes.

9. Privacy & Confidentiality

GoNex may handle incident reports and related information according to applicable laws, operational requirements, fraud prevention procedures, safety needs, and the GoNex Privacy Policy.

Certain information may be shared with:

• Authorized internal teams
• Verification providers
• Payment processors
• Insurance partners where applicable
• Legal authorities where required by law

10. Cooperation With Authorities

GoNex may cooperate with law enforcement agencies, courts, regulators, payment processors, fraud prevention partners, or authorized authorities where legally required or operationally necessary.

Requests for information may be reviewed according to applicable laws and internal procedures.

11. Technology & Monitoring Systems

GoNex may use technology systems to support platform safety and incident response processes.

These systems may include:

• GPS-related systems
• Communication systems
• Fraud detection systems
• Operational monitoring tools
• Verification systems
• Account monitoring systems

Automated systems may assist internal reviews and investigations.

12. Provider & User Responsibilities

Users and providers are expected to:

• Act professionally and respectfully
• Comply with safety guidelines
• Provide accurate information
• Cooperate with reasonable safety reviews
• Report serious concerns responsibly
• Avoid unsafe or illegal conduct

13. No Guarantee of Outcome

While GoNex may review reports and take action where appropriate, GoNex cannot guarantee specific outcomes, account actions, provider availability, reimbursement, or resolution results.

Decisions may depend on available information, operational limitations, legal obligations, and safety considerations.

14. Policy Updates

GoNex may update this Incident Reporting & Safety Response Policy periodically to reflect operational changes, safety improvements, legal requirements, or platform updates.

Continued use of the Platform after updates constitutes acceptance of the revised Policy.

15. Contact Information

GoNex Technologies Inc.

Safety Team: safety@gonex.tech
General Support: support@gonex.tech
Provider Support: drivers@gonex.tech
Website: gonex.tech