GoNex Account Suspension & Enforcement Policy

1. Purpose of Enforcement

GoNex may take enforcement action to help maintain:

• User safety
• Provider safety
• Platform integrity
• Fraud prevention
• Compliance obligations
• Operational reliability
• Community trust

Enforcement decisions may vary depending on the severity, frequency, risk level, and nature of the issue being reviewed.

2. Accounts Subject to Review

GoNex may review user, rider, driver, provider, contractor, business, or partner accounts where operational, safety, fraud, compliance, or policy concerns are identified.

Reviews may involve:

• Account activity analysis
• Safety investigations
• Fraud prevention reviews
• Payment investigations
• Provider verification
• Document reviews
• Community guideline violations
• Regulatory or legal concerns

3. Reasons for Suspension or Restriction

GoNex may suspend, restrict, investigate, or remove accounts for reasons including:

• Fraud or suspected fraud
• Unsafe conduct
• Harassment or threats
• Violence or criminal activity
• Payment abuse or chargeback misuse
• False information or fake documents
• Repeated policy violations
• Platform manipulation
• Unauthorized account sharing
• Background review concerns
• Failure to maintain required documentation
• Regulatory or legal concerns

4. Types of Enforcement Actions

Enforcement actions may vary depending on the situation.

Actions may include:

• Warnings
• Temporary account holds
• Feature restrictions
• Payment review or payment holds
• Provider deactivation
• Permanent account removal
• Operational restrictions
• Fraud investigations
• Referral to legal authorities where required

5. Safety-Related Enforcement

GoNex maintains zero tolerance for serious safety violations.

Safety-related enforcement may involve:

• Violence or threats
• Harassment
• Unsafe driving behavior
• Sexual misconduct
• Discrimination
• Substance abuse during operations
• Dangerous conduct

Accounts associated with severe safety concerns may be suspended immediately while reviews are conducted.

6. Fraud Prevention Enforcement

GoNex may investigate accounts suspected of fraud, abuse, manipulation, or unauthorized activity.

Examples include:

• Fake identities
• Payment fraud
• Chargeback abuse
• Referral abuse
• Promotional misuse
• False service activity
• Document manipulation
• Unauthorized account access

7. Investigations & Reviews

GoNex may investigate reports, complaints, transaction activity, communications, account behavior, safety incidents, or fraud indicators.

Reviews may involve internal teams, technology systems, verification providers, payment processors, or authorized third-party service providers.

During investigations, certain account features may be temporarily restricted.

8. Documentation & Verification Requests

GoNex may request updated documentation or verification materials including:

• Government identification
• Driver’s license
• Insurance documentation
• Vehicle documentation
• Business records
• Payment verification
• Additional compliance-related materials

Failure to provide requested documentation may result in account restriction or suspension.

9. Payment Holds & Financial Reviews

GoNex may temporarily delay, hold, review, or restrict payments where fraud prevention, disputes, chargebacks, regulatory review, or operational investigations require additional verification.

Payment reviews do not necessarily indicate wrongdoing and may occur for safety or compliance purposes.

10. Appeals & Reconsideration

In certain situations, users or providers may request reconsideration or submit additional information for review.

GoNex may review appeals at its discretion depending on:

• The nature of the issue
• Safety concerns
• Fraud risk
• Operational integrity
• Available supporting information

Submission of an appeal does not guarantee reinstatement.

11. Compliance With Laws

GoNex may cooperate with law enforcement agencies, regulators, courts, payment processors, fraud prevention partners, and authorized authorities where legally required or operationally necessary.

Platform enforcement procedures may vary depending on jurisdiction and applicable laws.

12. Technology & Monitoring Systems

GoNex may use analytics systems, fraud detection tools, GPS systems, communication systems, payment monitoring, account monitoring tools, and operational review systems to maintain platform safety and integrity.

Automated systems may assist internal review processes.

13. Policy Updates

GoNex may update this Account Suspension & Enforcement Policy periodically to reflect operational changes, legal requirements, safety improvements, fraud prevention updates, or platform changes.

Continued use of the Platform after updates constitutes acceptance of the revised Policy.

14. Contact Information

GoNex Technologies Inc.

General Support: support@gonex.tech
Safety Team: safety@gonex.tech
Provider Support: drivers@gonex.tech
Website: gonex.tech