GoNex Safety & Community Guidelines

1. Respectful Conduct

All users and providers are expected to behave respectfully and professionally.

Prohibited behavior includes:

• Harassment
• Threats or intimidation
• Discrimination
• Abusive language
• Violence or aggressive conduct
• Hate speech
• Sexual misconduct

GoNex maintains zero tolerance for harmful or abusive behavior.

2. Safety Expectations

Users and providers should prioritize safety at all times.

• Follow local laws and regulations
• Maintain awareness during interactions
• Use accurate account information
• Report suspicious activity immediately
• Avoid unsafe or illegal conduct

Users should exercise personal judgment when participating in services facilitated through the Platform.

3. Emergency Situations

In emergencies, users should immediately contact local emergency services.

GoNex is not an emergency response provider and cannot guarantee immediate intervention during emergencies.

Examples of emergencies include:

• Violence or threats
• Medical emergencies
• Unsafe driving behavior
• Criminal activity
• Dangerous situations

4. Fraud Prevention

Fraudulent activity is strictly prohibited.

Examples include:

• Fake accounts
• Identity fraud
• Payment fraud
• False service requests
• Manipulation of pricing or transactions
• Unauthorized account use

GoNex may suspend or permanently remove accounts involved in suspected fraud.

5. Driver & Provider Responsibilities

Independent providers using the Platform are expected to:

• Maintain lawful eligibility where required
• Provide accurate documentation
• Operate responsibly and professionally
• Maintain safe vehicles or equipment where applicable
• Follow community standards

Independent providers remain responsible for their own conduct and operational compliance.

6. User Responsibilities

Users accessing the Platform agree not to:

• Use the Platform unlawfully
• Provide false information
• Engage in abusive conduct
• Damage vehicles or property
• Attempt to bypass platform systems
• Harass providers or support staff

7. Reporting Safety Concerns

Users may report safety concerns, harassment, fraud, or policy violations to:

Email: safety@gonex.tech

Reports may be reviewed internally for safety, compliance, fraud prevention, or legal purposes.

8. Account Suspension & Enforcement

GoNex reserves the right to investigate and take action against accounts that violate these Guidelines.

Actions may include:

• Warnings
• Temporary suspension
• Permanent account removal
• Restricted platform access
• Fraud investigations
• Legal reporting where required

9. Platform Monitoring

GoNex may use technology, verification systems, communication tools, analytics, and internal review processes to maintain platform integrity and safety.

Certain activities may be reviewed for fraud prevention, abuse prevention, operational integrity, and compliance purposes.

10. Third-Party Providers

Services requested through the Platform may be performed by independent third-party providers.

GoNex does not directly control independent provider conduct, vehicle conditions, licensing, or operational behavior unless otherwise explicitly stated.

11. Community Integrity

GoNex seeks to maintain a professional, respectful, and safe digital ecosystem for all platform participants.

Users and providers are expected to contribute positively to the platform environment and community standards.

12. Changes to These Guidelines

GoNex may update these Guidelines periodically to improve safety, operational integrity, compliance, or user experience.

Continued use of the Platform after updates constitutes acceptance of the revised Guidelines.

13. Contact Information

GoNex Technologies Inc.

Safety Team: safety@gonex.tech
General Support: support@gonex.tech
Website: gonex.tech