GoNex Privacy Policy

1. Information We Collect

A. Personal Information

• Full name
• Email address
• Phone number
• Date of birth
• Profile photo
• Mailing address
• Government-issued identification where required
• Business or provider information

B. Account Information

• Login credentials
• User preferences
• Device identifiers
• App usage information
• Account activity

C. Location Information

With permission, GoNex may collect:

• Real-time GPS location
• Approximate location
• Trip or route information
• Pickup and destination details

Location data may be collected while the app is open or running in the background where permitted by device settings and applicable laws.

D. Payment Information

Payments may be processed through third-party payment providers including Stripe or other authorized processors.

GoNex may collect limited payment-related information such as:

• Payment method type
• Transaction identifiers
• Billing details
• Partial card information

GoNex does not store full payment card numbers unless specifically stated.

E. Communication Information

We may collect information related to:

• Customer support inquiries
• Emails
• SMS messages
• In-app communications
• Call masking systems where applicable

F. Device & Technical Information

• IP address
• Browser type
• Mobile device type
• Operating system
• App version
• Crash reports
• Analytics data
• Network information

2. How We Use Information

GoNex may use collected information to:

• Operate and improve the Platform
• Verify accounts and providers
• Process transactions
• Match users with providers
• Provide customer support
• Maintain platform safety and security
• Detect fraud or abuse
• Send service-related notifications
• Improve user experience
• Comply with legal obligations
• Enforce platform policies

3. Sharing of Information

A. Independent Service Providers

Information necessary to complete requested services may be shared with independent third-party providers.

B. Service Providers & Vendors

We may share information with vendors providing:

• Payment processing
• Cloud hosting
• Verification services
• Analytics
• Mapping and GPS services
• Customer support tools
• Communication systems

C. Legal & Regulatory Authorities

Information may be disclosed when required by:

• Law
• Court order
• Government request
• Regulatory obligations
• Fraud or safety investigations

D. Business Transfers

Information may be shared in connection with mergers, acquisitions, restructuring, financing, or sale of assets.

4. Data Retention

GoNex may retain information for as long as reasonably necessary to:

• Operate the Platform
• Maintain records
• Resolve disputes
• Prevent fraud
• Comply with legal obligations
• Enforce agreements

Retention periods may vary depending on legal, operational, and regulatory requirements.

5. User Rights & Choices

Depending on applicable laws, users may have rights to:

• Access personal information
• Request corrections
• Request deletion
• Withdraw permissions
• Manage communication preferences

Requests may be submitted to support@gonex.tech.

GoNex may require identity verification before processing certain requests.

6. Location Permissions

GoNex may request access to device location services for:

• Provider matching
• Navigation
• Safety monitoring
• Service availability
• Operational functionality

Users may manage permissions through device settings; however, certain features may not function properly without location access.

7. Cookies & Tracking Technologies

GoNex may use:

• Cookies
• Analytics tools
• Session technologies
• Device identifiers
• Performance monitoring tools

These technologies help improve performance, functionality, security, and user experience.

8. Data Security

GoNex implements commercially reasonable technical, administrative, and organizational safeguards intended to protect information from:

• Unauthorized access
• Loss
• Misuse
• Disclosure
• Alteration

However, no method of electronic transmission or storage is completely secure.

9. Children’s Privacy

The Platform is not intended for individuals under the age required by applicable laws to use the services offered through the Platform.

GoNex does not knowingly collect personal information from children without lawful authorization.

10. Third-Party Services

The Platform may integrate with or contain links to third-party services, websites, or applications.

GoNex is not responsible for:

• Third-party privacy practices
• External websites
• Independent provider conduct
• Third-party systems

Users should review third-party privacy policies separately.

11. International Use

Users accessing the Platform from outside the United States acknowledge that information may be processed and stored in jurisdictions where data protection laws may differ.

12. Changes to This Privacy Policy

GoNex may update this Privacy Policy periodically.

Updated versions become effective upon posting on the Platform unless otherwise required by law.

Continued use of the Platform after updates constitutes acceptance of the revised Privacy Policy.

13. Contact Information

GoNex Technologies Inc.

Email: support@gonex.tech
Website: gonex.tech