GoNex Terms & Conditions

1. Platform Nature

GoNex is a technology platform that connects users with independent third-party service providers.

GoNex may provide:

• Marketplace technology
• Communication systems
• Payment integrations
• Operational tools
• Digital onboarding systems
• Platform management tools

GoNex does not directly provide transportation, delivery, roadside assistance, or independent third-party services unless explicitly stated otherwise.

Independent providers may operate under their own licenses, permits, insurance, and legal responsibilities where applicable.

2. Eligibility

To use the Platform, users must:

• Be legally eligible under applicable laws
• Provide accurate information
• Maintain updated account information
• Use the Platform lawfully

GoNex reserves the right to refuse, suspend, restrict, or terminate access at any time.

3. User Accounts

Users are responsible for:

• Maintaining account confidentiality
• Securing login credentials
• All activity occurring under their account
• Providing accurate registration information

Users may not:

• Create fraudulent accounts
• Use false identities
• Share accounts improperly
• Access unauthorized systems

4. Independent Service Providers

Drivers, businesses, and service providers using the Platform may operate as independent third-party providers unless otherwise stated in a separate written agreement.

GoNex does not control:

• Provider conduct
• Provider licensing
• Vehicle conditions
• Service quality
• Availability
• Independent operational decisions

Users acknowledge that services requested through the Platform may be performed by independent providers.

5. Service Availability

Platform availability may vary depending on:

• Geographic location
• Provider availability
• Operational status
• Regulatory requirements
• Technical limitations
• Service demand

GoNex does not guarantee:

• Continuous availability
• Response times
• Provider acceptance
• Completion of services
• Specific outcomes

6. Payments & Fees

Users authorize GoNex and authorized payment processors to process applicable charges related to Platform use.

Fees may include:

• Service charges
• Booking fees
• Cancellation fees
• Processing fees
• Applicable taxes

Users are responsible for reviewing charges before confirming transactions.

7. Refunds & Cancellations

Refund eligibility may vary depending on:

• Service type
• Provider policies
• Operational conditions
• Fraud reviews
• Applicable laws

Cancellation fees may apply.

8. Acceptable Use

Users agree not to:

• Violate laws or regulations
• Harass or threaten others
• Engage in fraud or scams
• Submit false information
• Abuse payment systems
• Damage the Platform
• Interfere with operations
• Upload malicious software
• Use the Platform for illegal purposes

9. Safety & Conduct

Users and providers must maintain respectful and professional conduct.

GoNex maintains zero tolerance for:

• Violence
• Harassment
• Hate speech
• Discrimination
• Unsafe conduct
• Illegal activity

Emergency situations should be reported to local authorities immediately.

10. Background Checks & Verification

GoNex may conduct or request:

• Identity verification
• Vehicle verification
• Compliance reviews
• Background checks
• Documentation reviews

11. Third-Party Services

The Platform may integrate with third-party services including:

• Payment processors
• GPS providers
• Mapping services
• Communication systems
• Cloud infrastructure
• Verification systems

GoNex is not responsible for third-party systems or services.

12. Intellectual Property

All Platform content, branding, software, logos, trademarks, designs, and materials are owned by or licensed to GoNex Technologies Inc.

Users may not:

• Copy
• Reproduce
• Modify
• Distribute
• Reverse engineer
• Exploit Platform materials without authorization

13. Privacy

Use of the Platform is subject to the GoNex Privacy Policy.

Users acknowledge and agree that GoNex may collect, process, and store information as described in the Privacy Policy.

14. Disclaimer of Warranties

The Platform is provided on an “as is” and “as available” basis.

GoNex disclaims all warranties to the fullest extent permitted by law.

15. Limitation of Liability

To the maximum extent permitted by law, GoNex Technologies Inc. and its affiliates shall not be liable for indirect, incidental, or consequential damages arising from Platform use.

Users access and use the Platform at their own risk.

16. Account Suspension & Termination

GoNex reserves the right to:

• Suspend accounts
• Restrict access
• Remove content
• Terminate Platform use

at any time for policy violations, fraud concerns, safety concerns, or operational reasons.

17. Governing Law

These Terms shall be governed by applicable laws without regard to conflict of law principles.

18. Contact Information

GoNex Technologies Inc.

Website: gonex.tech
Email: support@gonex.tech